Privacy and Data Protection Policy

DATA PRIVACY POLICY

The collection and processing of personal data is designed to be in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data.

The Associação de Municípios Loulé/Faro-AMLF may unilaterally and at any time alter, modify, add to, or rectify this Privacy Policy without prior notice.

Data Controller

The data controller is the Associação de Municípios Loulé/Faro-AMLF, with its office at Estádio Algarve, Parque das Cidades, 8135-014 Almancil. You can contact the data controller at any time with any questions about data protection by email at geral@estadioalgarve.pt.

Legal Basis for the Collection and Processing of Personal Data

By accessing and using estadioalgarve.pt, its content, and/or our services, the user freely and expressly consents, through an unequivocal positive act, to the collection and processing of their personal data, requested or optionally provided by them, by the Associação de Municípios Loulé/Faro-AMLF under the terms set out herein.

Purposes for Processing Personal Data

The data provided and collected by the Associação de Municípios Loulé/Faro-AMLF are intended for the following purposes:

  • Sending informative communications about our services.
  • Developing our business and services.
  • Sending promotional communications.

Under the current data protection legislation in the European Union (GDPR), the use of personal data must be justified under at least one legal basis for processing personal data. You can consult the explanation of the scope of each of these bases.*

The applicable legal basis for the collection and use of your personal data for customer assistance and marketing purposes is your consent.

Legal Bases for Processing Personal Data

  • When you have given consent to the processing of your personal data (for this purpose, a consent form will be presented for the use of your data, which can be withdrawn later);
  • When processing is necessary for the execution of a contract with you or to take steps prior to entering into a contract;
  • When processing is necessary to comply with legal obligations to which the Associação de Municípios Loulé/Faro-AMLF is subject;
  • When processing is necessary to achieve a legitimate interest and our reasons for using it prevail over your data protection rights;
  • When processing is necessary for the establishment, exercise, or defense of legal claims against you, us, or a third party.

Categories of Personal Data We Process

  • Name and Contact Details: We collect your first and last name, email address, address, phone number, and other similar contact data.
  • Demographic Data: Age, gender, country, and preferred language.
  • Usage Data: We collect data about your interactions with our services. This includes data such as the features you use, items you purchase, web pages you visit, and search terms you enter. It also includes data about your device and the network you use to connect to our services, including IP address, device identifiers (such as IMEI number for phones), regional and language settings. It includes information about operating systems and other software installed on your device, including product keys. It includes data about the performance of the services and any problems you experience derived from your use of those services.
  • Location Data: We collect data about your location, which can be precise or imprecise. Precise location data may include Global Position System (GPS) data, as well as data that identifies nearby cell towers and Wi-Fi hotspots, which are collected when you enable location-based services or features. Imprecise location data includes, for example, a location derived from your IP address or data indicating a city or postal code.
  • Contents: We collect contents from your files and communications whenever necessary to provide you with Services.

Cookie Policy

A cookie is a small text file that a website places on your computer, phone, or any other device with internet access, containing information about your navigation on that website. Cookies are used to facilitate navigation and make it simpler, and they do not harm your computer.

Our cookies have different functions:

  • Essential Cookies: Some cookies are essential to access specific areas of our site. They allow navigation on the site and the use of its applications, such as accessing secure areas of the site through login. Without these cookies, the services that require them cannot be provided.
  • Analytical Cookies: We use these cookies to analyze how users use the site and to monitor its performance. This allows us to provide a high-quality experience by personalizing our offer and quickly identifying and fixing any issues that arise. For example, we use performance cookies to know which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on the use of the site, we may also use these cookies to highlight articles or services on the site that we think will be of interest to users. These cookies are used only for the purpose of creating and analyzing statistics, never collecting personal information.
  • Functionality Cookies: We use functionality cookies to allow us to remember user preferences. For example, cookies avoid typing the username every time you access the site. In short, functionality cookies save the user’s preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time you visit it.

The cookies used can be:

  • Persistent Cookies: These are stored at the browser level on your access devices (PC, mobile, and tablet) and are used whenever the user makes a new visit to the site. They are generally used to direct navigation according to the user’s interests, allowing us to provide a more personalized service.
  • Session Cookies: These are temporary, remaining in the cookies of your internet browser until you leave the site. The information obtained allows problems to be identified and a better browsing experience provided.

Is it possible to disable the use of cookies?

Yes, cookies can be disabled in your browser. Note, however, that disabling cookies may prevent some web services from functioning correctly, affecting, partially or totally, the navigation on the website.

If you want to block or delete cookies from this site, you can do so by modifying your browser settings. Although the setting of each browser is different, it is common to configure it in the “Preferences” or “Tools” menu. For more details on the configuration of cookies, consult the “Help” menu of your browser.

Security of Your Personal Data

The Associação de Municípios Loulé/Faro-AMLF employs measures to protect the information collected from loss, destruction, disclosure, unauthorized access, misuse, and alteration.

Although the transmission of data over the internet or website cannot guarantee total security against intrusions, the Associação de Municípios Loulé/Faro-AMLF and our service providers and business partners make the best efforts to implement and maintain physical, electronic, and procedural security measures to protect your personal data in accordance with applicable data protection requirements.

The Associação de Municípios Loulé/Faro-AMLF adopts internal procedures and at the subcontracting level (where applicable), to deal with cases of personal data breaches (likely to result in a risk to the rights of data subjects), including detection, identification, and investigation of circumstances, mitigating measures, information circuits between controller and subcontractor, involvement of the Associação de Municípios Loulé/Faro-AMLF and notification to the CNPD of personal data breaches, in accordance with the deadlines provided in the regulation (within 72 hours after becoming aware of the same).

Data Retention Period

The Associação de Municípios Loulé/Faro-AMLF retains your data only for the period necessary for the purpose for which it was collected.

Once the maximum retention period is reached, your personal data will be irreversibly anonymized (with anonymized data being retained) or will be securely destroyed.

For the purposes described in this Privacy Policy (customer service and marketing), your personal data will be retained for up to 12 to 18 months from the collection of your consent or the last contact made (whichever occurs last), and if, within this period, you have not withdrawn your consent.

Right to Access, Rectification, Cancellation, and Objection (ARCO) of Personal Data

Under the GDPR, the data subject has the right to request from the data controller access to their personal data, as well as their rectification or deletion.

The data subject also has the right to withdraw the consent given to the processing of the same, at any time, without compromising the lawfulness of the processing carried out based on the consent previously given.

You may exercise these rights of access, rectification, erasure, restriction of processing, objection to processing, portability, or withdrawal of consent with the Associação de Municípios Loulé/Faro-AMLF by sending an email to geral@estadioalgarve.pt or by written communication, by registered mail, to the address Associação de Municípios Loulé/Faro-AMLF, Estádio Algarve, Parque das Cidades, 8135-014 Almancil.

Right to Lodge a Complaint with a Supervisory Authority

Under the GDPR, it is informed that the data subject has the right to lodge complaints with the competent supervisory authority, in this case, the Comissão Nacional de Proteção de Dados (National Data Protection Commission).

If you have any questions regarding our use of your personal data, you should first contact us by sending an email to geral@estadioalgarve.pt or by written communication, by registered mail, to the address Entidade: Associação de Municípios Loulé/Faro-AMLF, Estádio Algarve, Parque das Cidades, 8135-014 Almancil.

Subject to certain conditions, you may have the right to request that we:

  • Provide you with additional information on the use we make of your personal data;
  • Provide you with a copy of the personal data you have provided to us;
  • Provide the personal data you have provided to us to another data controller at your request;
  • Update any inaccuracies in the personal data we retain;
  • Delete personal data whose use is no longer legitimate;
  • Restrict the way we use your personal data until the complaint is investigated.

Your exercise of these rights is subject to certain exceptions aimed at safeguarding the public interest (prevention or detection of crimes) or our interest (maintenance of professional secrecy).

If you exercise any of these rights, we will proceed with their analysis and will respond within 1 (one) month.

If you are dissatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to lodge a complaint with your supervisory authority (Comissão Nacional de Proteção de Dados – CNPD, Rua de São Bento, no. 148, 3rd floor, 1200-821 Lisbon | Tel: 213928400, email: geral@cnpd.pt).

Consumer Information

Under article 18 of Law no. 144/2015, in case of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity. RAL entities available for contracts concluded in the district of Faro:

CIMAAL – Center for Information, Mediation, and Arbitration of Consumer Conflicts in the Algarve. Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro Tel.: 289 823 135 Email: apoio@consumidoronline.pt; cimaal@mail.telepac.pt Web: http://www.consumidoronline.pt/

Electronic Complaints Book

Customers or users who wish to express dissatisfaction regarding the provision of services, product marketing, or service quality can formally file a complaint, which will be analyzed and addressed by the Associação de Municípios Loulé/Faro-AMLF. The complainant must provide identification elements that enable the analysis and clearly and completely describe the facts that motivate the complaint. The complaint can be filed in three possible ways:

The Associação de Municípios Loulé/Faro-AMLF always formally communicates the decision, whether the complainant is in the right or in other cases. All efforts are made to conclude the complaint processes promptly. In cases of high complexity, the complainant is kept informed through the most appropriate means.